Account & Data Deletion
Last updated: 30 April 2026
You can permanently delete your Ontraq account and the personal data we hold about you at any time. There are two ways to do this — pick whichever is easiest for you.
Option 1 — Delete from inside the app (recommended)
If you can still sign in, this is the fastest way:
- Open the Ontraq app or sign in at www.ontraq.com.au/sign-in
- Go to Settings
- Scroll to Danger zone at the bottom
- Tap Delete account and confirm
Your account and personal data are permanently removed within a few seconds. You will be signed out automatically.
Option 2 — Email us
If you cannot sign in (lost password, lost device, account locked, etc.), email us from the address on file:
Include the subject line "Account deletion request" and the email address used to register. We will verify your identity, delete your account, and confirm by reply within 7 days.
What gets deleted
- Your profile (name, email, phone, role)
- Job assignments and clock-in/clock-out records linked to your account
- Photos you uploaded
- Notification preferences and push notification tokens
- If you are a contractor: your organisation, team members, sites, and associated business data
- If you have an active paid subscription, cancel it first (Settings → Billing). We'll ask you to do this before the account can be deleted, so you're never charged again afterwards.
What we have to keep (and for how long)
Some information must be retained to comply with Australian law and for our legitimate business interests. We hold the following minimum records, with all direct personal identifiers removed where possible:
- Tax invoices and payment records: retained for 5 years as required by the Australian Taxation Office.
- Authentication and security logs: retained for 90 days for fraud detection and account security.
- Aggregated, non-identifiable analytics: retained indefinitely (cannot be tied back to you).
These retained records are encrypted at rest, access-controlled, and never used to recreate or identify your former account.
Need more help?
Email support@ontraq.info or read our full Privacy Policy.