Frequently asked

No. Sign up for the Free plan and use Ontraq forever without paying anything. The 14-day Pro trial is also free without a card.

Yes. You can upgrade, downgrade, or cancel any time from the Billing page. If you switch plans, the unused portion of your annual plan is credited toward the new plan. Cancelling doesn't refund the remaining period — you keep access until it ends.

If you don't add a payment method, your account drops to the Free plan. You keep all your data — just with the lower limits.

All data is encrypted in transit and at rest, hosted on enterprise-grade cloud infrastructure (Supabase on AWS). Our privacy policy lists every provider and where data is processed.

No. On iOS, we use the operating system's efficient geofencing around assigned sites (this needs the Always location permission), so the app only wakes when a worker arrives at or leaves a site. On Android, Ontraq doesn't use background location at all — location is only read when you clock in or out in the app.

Clock-ins are queued locally on the device. As soon as connectivity returns, they sync automatically with the original GPS coordinates and timestamp.

Yes. Invoices and payslips export as PDF, and you can download a full copy of your account data (jobs, sites, team and more) as a machine-readable file from Settings. No lock-in, ever.

Ontraq's subscription prices are GST-exclusive — 10% GST is added at checkout for Australian customers, and you get a tax invoice for every charge. For the invoices you send through Ontraq, GST is an organisation-level setting: if your business is GST-registered, GST is calculated and shown on your tax invoices; if not, invoices are issued without GST.

Email support@ontraq.info. We read every message. Pro and Business plans get priority support.